Application Maintenance Engineer – Team Lead

Senior
Bucharest, RO
Posted 3 months ago
  PROJECT(s)

 

Software description (e.g.: industry, scope, development stage).

 

Various Fintech / Data projects for international companies having operations in RO. In the future, application maintenance will be provided as well to customers present in Europe (mainly UK), North America, Canada.

 

Programming language & Technologies used within the team (server side, client side, versions used).

 

Short term:

–         Fintech platform (MS SQL Server, JavaScript)

 

Medium and long term:

–         DWH – T-SQL, SSIS, SSAS, SSRS

–         Visualisation – Tableau, Power BI, QlikView

–         Other: MS Dynamics CRM, MS Azure

 

Project duration & location

 

Long term assignment – various AM activities within the same team, using the same technical stack

 

Travelling (yes/no, if yes, how much approximately and where)

 

Short term travelling on customer site outside RO might be included (usually max. 1 week / visit)

 

Induction regarding the project (yes/no, if yes, the structure, duration)

 

The induction regarding the project has a 1-month + duration, performed by our team

 

Team set-up (Softelligence side + client side; are all the team members in the same place?; roles within the team, approximate seniority level of the members)

 

Methodology (Agile, Waterfall, any particularities/ exceptions from the standard?)

 

Custom methodology, similar to Kanban. Usually, the smaller pieces of work are assigned through Target Process tickets (end customer sends tickets in an online portal), which are subsequently analyzed by the AM Engineers and further detailed and prioritized by the AM team. Bigger project work goes through functional analysis, technical design, development, testing etc. and might be allocated either to AM or implementation teams.

 

ROLE 

OBJECTIVE

Reporting to the Software Development Manager, you will have a number of direct subordinates to manage on a daily basis, together with the tasks that come from the projects that you and the team are assigned to.

You will allocate up to 40% of your working time to the needs of your team.

 

REQUIREMENTS

 

 -Experience in technical support and troubleshooting of multiple systems including interface engines

-Customer Service experience

-Previous experience in financial services companies / with financial services customer is a plus

-Basic programming skills (preferably MS technology) / scripting skills

-Previous experience as an Implementation Consultant is an advantage

-Creating an inspiring team environment with an open communication culture

-Setting individual goals

-Monitor team performance and report on metrics, discover training needs

-Motivate team members

-Recognize high performance and reward accomplishments

-Delegating tasks and set deadlines for your team members, analyze results and give         feedback

-Oversee day-to-day operations: project follow- up, daily support of tasks and team members

-Listen to team members’ feedback and resolve any issues or conflicts during weekly 1:1s as well as ad-hoc meetings

-Suggest and organize team building activities

-Attend operational meetings and write the minutes of the meeting

-Actively participate into the technical- related and team- related recruitment and selection process

 

SKILLS

&

COMPETENCIES

-Proficiency with MS Windows, MS Office, MS Lync, MS Outlook, Skype

-Proficiency in problem solving and troubleshooting issues

-Excellent interpersonal and communication skills with the ability to manage expectations and explain technical detail

-Excellent organizational, time management, customer service, prioritization and multi-tasking skills

-Understanding software development lifecycle

-Understanding customer service practices

-The ability to learn quickly

-The ability to contribute to a team effort

-A logical approach to problem solving

-A methodical, investigative and inquisitive mind

-Presentation skills

-Excellent oral and written communication skills both in English and Romanian

Initiative and self-confidence

 

Job Features

Job CategoryEngineering
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