Softelligence is now Encora

Claims Management Software Solutions

We have extensive industry knowledge and a broad expertise in digital projects covering paperless quote and bind flows, automation of the claims process through AI, fraud detection using machine learning algorithms across personal and commercial lines, corporate and specialty.

Claims Management Software Solutions

We have extensive industry knowledge and a broad expertise in claims management solutions and digital projects covering paperless quote and bind flows, automation of the claims process through AI, fraud detection using machine learning algorithms across personal and commercial lines, corporate and specialty.

Home Digital Insurance Software Solutions Claims Management Software Solutions

insurance claim
management
solutions

What is the real value of digital transformation in claims management?

Today’s claims processes face customer experience expectations fit for a world of instant communication and digital-native businesses. Now, you can fulfill those expectations and stop being held back by systems designed for a world that no longer exists. Digital transformation & claims management automation solutions are reshaping new customer behaviours but also comes with the data-driven technologies that answer new needs and help to streamline or automate traditional flows.

insurance claims
process

How will IoT technology reshape insurance claims?

Data gathered from the Internet of Things can facilitate the creation of personalized services and products. Furthermore, rather than filling out paper forms, customers can now submit claims in the insurance claims software solution, using mobile devices simply by taking a photo.

Increasing Customer Satisfaction for Policyholders

Incorporating data-driven technology in the claims function can help minimize the time for a filed claim to reach completion: shorter wait times, quicker claim disbursements and enhanced information provided to customers, such as an app for customers to track the progress of their claims processing.

Increasing Accuracy with IoT Data

Connected devices inside vehicles and homes are collecting data constantly, which is recorded with a high level of accuracy. This IoT data is neutral, based on metric facts, can serve as a strong basis for a claim and enhance further investigation of claims, while also minimizing the potential for fraud. This is a major benefit of the claims handling software solutions.

Improving Insurance Claims Management with IoT Data

IoT systems can sometimes produce data that is not completely accurate due to faulty sensors or false alarms, and this can conflict with policyholders’ recollection of events. A strong network connection, with a high level of built-in security, can help minimize these kinds of inaccuracies.