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We have extensive industry knowledge and a broad expertise in digital projects covering paperless quote and bind flows, automation of the claims process through AI, fraud detection using machine learning algorithms across personal and commercial lines, corporate and specialty.
Today’s claims processes face customer experience expectations fit for a world of instant communication and digital-native businesses. Now, you can fulfill those expectations and stop being held back by systems designed for a world that no longer exists. Digital transformation is reshaping new customer behaviours but also comes with the data-driven technologies that answer new needs and help to streamline or automate traditional flows.
Data gathered from Internet of Things can facilitate the creation of personalized services and products. Furthermore, rather than filling out paper forms, customers can now submit claims using mobile devices by simply taking a photo.
Increasing Customer Satisfaction for Policyholders
Incorporating data-driven technology in the claims function can help minimize the time for a filed claim to reach completion: shorter wait times, quicker claim disbursements and enhanced information provided to customers, such as an app for customers to track the progress of their claims processing.
Increasing Accuracy with IoT Data
Connected devices inside vehicles and homes are collecting data constantly, which is recorded with a high level of accuracy. This IoT data is neutral, based on metric facts, can serve as a strong basis for a claim and enhance further investigation of claims, while also minimizing the potential for fraud.
Improving Insurance Claims Management with IoT Data
IoT systems can sometimes produce data that is not completely accurate due to faulty sensors or false alarms, and this can conflict with policyholders’ recollection of events. A strong network connection, with a high level of built-in security, can help minimize these kinds of inaccuracies.
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Connect with a Digital Insurance Expert and let’s talk about your plans for digital transformation
Craiova, Romania
30 Stirbei Voda Blvd, 10th floor,
Malmo Business Center, 200423, Craiova
London, UK
New Broad Street House,
35 New Broad Street, London, EC2M 1NH
Skopje, Macedonia
Soravia Business Center,
Filip Vtori Makedonski no. 3, 1000 Skopje, North Macedonia
Craiova, Romania
30 Stirbei Voda Blvd, 10th floor,
Malmo Business Center, 200423 Craiova
London, UK
New Broad Street House,
35 New Broad Street,
London, EC2M 1NH
Skopje, Macedonia
Soravia Business Center,
Filip Vtori Makedonski no. 3, 1000 Skopje
