Connected Devices and Smart Data in Insurance Claims
We have extensive industry knowledge and a broad expertise in digital projects covering paperless quote and bind flows, automation of the claims process through AI, fraud detection using machine learning algorithms across personal and commercial lines, corporate and specialty.
Today’s claims processes face customer experience expectations fit for a world of instant communication and digital-native businesses. Now, you can fulfill those expectations and stop being held back by systems designed for a world that no longer exists. Digital transformation is reshaping new customer behaviours but also comes with the data-driven technologies that answer new needs and help to streamline or automate traditional flows.
Data gathered from Internet of Things can facilitate the creation of personalized services and products. Furthermore, rather than filling out paper forms, customers can now submit claims using mobile devices by simply taking a photo.
Incorporating data-driven technology in the claims function can help minimize the time for a filed claim to reach completion: shorter wait times, quicker claim disbursements and enhanced information provided to customers, such as an app for customers to track the progress of their claims processing.
Connected devices inside vehicles and homes are collecting data constantly, which is recorded with a high level of accuracy. This IoT data is neutral, based on metric facts, can serve as a strong basis for a claim and enhance further investigation of claims, while also minimizing the potential for fraud.
IoT systems can sometimes produce data that is not completely accurate due to faulty sensors or false alarms, and this can conflict with policyholders’ recollection of events. A strong network connection, with a high level of built-in security, can help minimize these kinds of inaccuracies.
Customer perception can be significantly affected when insurers ask for access to collected data from devices associated with an insured property. To ensure that customers feel trusted, it is important to prioritize transparency around the usage of IoT data for the insurance claims process. Therefore customers can fully understand how the information from their connected devices is being used.
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