Digital Onboarding Software Solutions

We offer tailored digital process automation services that formulate omnichannel onboarding software solutions, including face recognition and OCR.

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digital onboarding

Digital Onboarding in Banking: the starting point of a winning customer experience

In Banking, the digital onboarding process denotes the practice of signing up for a bank account or other banking service entirely online or via a mobile interface. In reference to banking products, digital onboarding refers to opening a bank account online. Customers can sign up for new products instantly, at home, with an operator or as part of an e-commerce buying journey.

The process behind Digital Onboarding Solution

Contact Information

Start Registration

ID/Passport OCR

Contact Details

Face recognition

Visual Identification with Selfie & Live

Consultant video call

Video call
Document generation & QES

Electronic Signature

Integration with Bank systems

customer onboarding

Modular digital customer
onboarding components


Following the first step in the onboarding process where contact information is collected, the customer will be prompted to upload/take a picture of their photo ID.

Based on this, the OCR (optical character recognition) flow runs and all the data is captured and saved in the predefined onboarding form in the application.

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The KYC (Know Your Customer) procedure is defined as the process a business such as a bank uses to verify the identity of its clients, whether these are persons or legal entities.

Our KYC platform allows you to integrate the complete digital identification of business and customers into the sign-up process via API, while being fully compliant with current legislation.

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AML5 Compliance

The new Anti-Money Laundering Directive 5 (AML5) covers definitions and regulations for client identification.

Our Digital Onboarding Banking Accelerator is fully compliant with AML5 regulation.

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Face Recognition

Visual identification with Selfie and Video Call for Live Face Recognition.

The Face Recognition analysis is done in two steps: Detection & Verification.

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Video Call

Considering all the validations and checks run so far, you can complete the onboarding flow within a live video call. Therefore, you will be directed to the video call and engage with a call center operator.

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Electronic Signature

Secured with OTP. After completing the onboarding flow online, the documents that the customer needs to sign are generated online and can be reviewed in real time or downloaded for later. Compliant with eIDAS European Regulation 910/2014.

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digital lender

Become the Next Generation Digital Lender

Omnichannel Customer Experience

Deliver a best-in-class digital lending user experience by leveraging new technologies such as video identification, rule-based decision making, automated KYC (know-your-customer) flows, scoring models and more.

Letting the metrics speak for success

Complete the onboarding flow in under 5 minutes, 100% paperless. Accelerate time-to-money and time-to-yes moving resolution times from a matter of days to a matter of minutes. Grow and accelerate customer acquisition.

Going digital to outperform competition

A state of the art digital onboarding experience that needs to match the expectations of the online consumer community while maintaining fiscal standards. Increase revenues through cross and up-selling, and the introduction of new streams.

Customer Success Stories

“The average time to money for competitors is 3 days and for us using the platform implemented by Softelligence is at 15 minutes and on a decreasing trend. The eCommerce platform is a 24/7 available solution. Since launch, platform reliability has proven to be extremely high with downtime counted in minutes. The solution has changed the eCommerce Points of sales financing landscape in the Romanian and Bulgarian market. B2B and B2C experience is improved every week with the strong support of the consultants and developers of Softelligence, making us a leader in the eCommerce market.”

Konstantinos Tovil

Sr. VP Merchant Solutions, TBI

How can we support you to deliver best-in-class Digital Onboarding solutions for your customers?

We can help you drive your banking capabilities to the next level by building, running, managing and optimizing digital lending.

“Do-it-yourself” Onboarding

The customer completes the process completely independent from the Bank’s front office operations.

Assisted Onboarding

The customer is assisted by an operator within the Bank’s front office.

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