digital onboarding
Digital Onboarding in Banking: the starting point of a winning customer experience
The process behind Digital Onboarding Solution
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ID/Passport OCR
Contact Details
OCR
Face recognition
Visual Identification with Selfie & Live
Consultant video call
Video call
Document generation & QES
Electronic Signature
Integration with Bank systems
customer onboarding
Modular digital customer
onboarding components
OCR
Following the first step in the onboarding process where contact information is collected, the customer will be prompted to upload/take a picture of their photo ID.
Based on this, the OCR (optical character recognition) flow runs and all the data is captured and saved in the predefined onboarding form in the application.
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KYC
The KYC (Know Your Customer) procedure is defined as the process a business such as a bank uses to verify the identity of its clients, whether these are persons or legal entities.
Our KYC platform allows you to integrate the complete digital identification of business and customers into the sign-up process via API, while being fully compliant with current legislation.
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AML5 Compliance
The new Anti-Money Laundering Directive 5 (AML5) covers definitions and regulations for client identification.
Our Digital Onboarding Banking Accelerator is fully compliant with AML5 regulation.
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Face Recognition
Visual identification with Selfie and Video Call for Live Face Recognition.
The Face Recognition analysis is done in two steps: Detection & Verification.
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Video Call
Considering all the validations and checks run so far, you can complete the onboarding flow within a live video call. Therefore, you will be directed to the video call and engage with a call center operator.
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Electronic Signature
Secured with OTP. After completing the onboarding flow online, the documents that the customer needs to sign are generated online and can be reviewed in real time or downloaded for later. Compliant with eIDAS European Regulation 910/2014.
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Become the Next Generation Digital Lender
Omnichannel Customer Experience
Deliver a best-in-class digital lending user experience by leveraging new technologies such as video identification, rule-based decision making, automated KYC (know-your-customer) flows, scoring models and more.
Letting the metrics speak for success
Complete the onboarding flow in under 5 minutes, 100% paperless. Accelerate time-to-money and time-to-yes moving resolution times from a matter of days to a matter of minutes. Grow and accelerate customer acquisition.
Going digital to outperform competition
A state of the art digital onboarding experience that needs to match the expectations of the online consumer community while maintaining fiscal standards. Increase revenues through cross and up-selling, and the introduction of new streams.
Customer Success Stories
How can we support you to deliver best-in-class Digital Onboarding solutions for your customers?
We can help you drive your banking capabilities to the next level by building, running, managing and optimizing digital lending.
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with a representative across our locations.
global hq & uk office
London, United Kingdom
New Broad Street House, 35 New Broad Street, London, EC2M 1NH
romania hq & delivery center
Bucharest, Romania
4D Gara Herastrau Street, 2nd Floor
Building C, 020334
+40 31 425 19 08
engineering delivery center
Craiova, Romania
30 Stirbei Voda Blvd,
Malmo Business Center, 200423
+40 35 142 36 80
