Softelligence is now Encora
Softelligence is now Encora

Embracing the Future of London Market Claims

Embracing the Future of London Market Claims


Last week, we had the privilege of exhibiting at London Market Claims 2023 event, organised by the well-known The Insurance Network.

The conference offered a glimpse into the future of claims services within the insurance industry. Representing Softellingence as part of Encora Inc. at stand E3, we engaged in enlightening conversations with fellow enthusiasts about our pivotal role in claims innovation.

Here’s a brief overview of our experience and key insights from the event.

The event kicked off with engaging panel discussions, emphasizing the transformative potential of automation and AI in claims regulations. A noteworthy aspect of the event was the breakout session dedicated to talent development, specifically focusing on ‘building the claims workforce of the future’. The session provided valuable insights into the evolving skills necessary for a 21st-century claims team.

The keynote presentations were equally captivating, particularly Chris Halbard’s talk on adapting to a rapidly evolving risk landscape. We found the discussions about driving innovation and operational excellence to shape the future of claims service particularly intriguing. Our belief in fostering a customer-centric organizational culture and leveraging digital capabilities to enhance client satisfaction and drive growth resonated with the discussions.

Leonora Siccardi’s presentation, sponsored by Aon Reinsurance Solutions, shared insights from the Insurance Network and Gracechurch Report 2023. The discussion underscored a renewed focus on service and the need to prioritize talent, skills, and culture within the claims domain.

The keynote panel discussion, moderated by Ben Bolton, delved into practical challenges and opportunities in modernizing claims service in the London Market. We resonated with the importance of attracting the right talent and leveraging technology to drive efficiency, ultimately enhancing the client experience.

In conclusion, London Market Claims 2023 provided a transformative platform for discussions and the exchange of innovative ideas within the claims industry. As representatives of Softelligence – part of Encora Inc., we are enthusiastic about integrating these insights into our strategies, further propelling our commitment to claims innovation.

Stay tuned as we’ll soon become Encora and be able to showcase our strenghts globally.

Kaiko Forouhar, Head of Operations

Rob Head, Head of Delivery

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