Partnering to achieve data-driven digital transformation
It has been widely acknowledged that many insurers have focused on digitizing their client customer front end with less focus on supporting those systems managing distribution, MI and strategic direction.
General points for consideration:
Have you evaluated the cost of your existing risk, premium & bordereau placements along with its associated operational challenges?
How do you plan to support the improvement of the business’s operating margin?
Do you consider it advantageous if your brokers had access to live claims data in order to manage rate performance?
We believe diverse collaboration will support innovation in what remains to be a human-first process. As an MGAA Supplier Member, Softelligence has committed to offer complimentary workshops to support its members in accelerating their transformation aspiration or health-check existing strategies – strictly no obligations.
Available complimentary workshop sessions
Data and Analytics Workshop
Increasing customer satisfaction and improving customer retention rates
Business challenge: customer experience is emerging as the ‘make or break factor’ for many agents.
Solution: the ability to be able to gain actionable business insight from a customer’s historical data will allow agents to better meet their customer’s needs.
Format: data discovery workshop. Outputs a Data Report identifying ways to help drive better customer satisfaction.