Intelligent Automation Services

As a services and consulting firm rooted in technology and passionate about enabling digital transformation, we deliver digital process automation services and solutions tailored to your roadmap.

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The importance of intelligent automation in digital transformation

Intelligent automation is starting to change the way processes are handled across functions and industries. To meet the need for greater operational efficiency, automation solutions can streamline digital processes and minimize human input on repeatable actions, as a key factor in digital transformation.

boost your operational efficiency

How to integrate Intelligent Automation
into your business?

Using Intelligent Automation, we bring AI and machine learning services together with strong data and business analytics solutions to meet your needs and to help you look at the processes in your organisation through the lens of their automation potential.

Customer Service & Sales

  • Customer onboarding
  • Support & Complaints 24/7
  • Order to Cash


  • Invoice Processing
  • Purchase order automation


  • Accounts Payable, Accounts Receivable
  • Payments Processing

Human Resources

  • Employee onboarding
  • Matching automation & Resume screening
  • Payroll process


  • Data migration and entry
  • Data updates / Data validation

Why automation matters

Benefits of deploying intelligent automation across your organisation

Leveraging Intelligent Automation in its varied forms enables you to gain competitive advantage by accelerating access to relevant data in order to make more consistently informed decisions faster, and to streamline processes.

Improved Employee




Cost Reduction &



Make Intelligent Automation work for you

We bring automation, business intelligence expertise, and technology together to create world-class digital processes and experiences. We work with a great mix of technologies that we use to automate complex business processes, including Intelligent Automation, Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning (ML), along with fundamental software engineering best practices.


As a Gold Microsoft partner in Application Development, Cloud Platform and Data Analytics and a Silver Microsoft partner in DevOps and Data Platform, as well as an UiPath partner, we build automation solutions using the Microsoft Stack and UiPath RPA Suite.

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Microsoft Power Automate

Microsoft Power Automate is a service that supports organisations to create automated workflows between your internal applications and services to synchronize files, get notifications, collect data and more.

Our expertise on the Microsoft technology stack covers the Microsoft Power Platform among other capabilities such as Dynamics CRM, Data Platform and Visualization, Orchestration, SharePoint and .Net development and software engineering.

UiPath RPA Suite

UiPath products deliver enterprise-wide automation benefits. The Orchestrator manages robots specifically developed for customer front and back-office processes.


  •  The attended robot delivers lower costs and higher performance with front office agent-supporting automation features.
  •  The unattended robot utilizes unattended automation to run high back office transaction volumes in batch mode.
  •  Orchestrator: an enterprise architecture server platform supporting process management, centralized logging, reporting, auditing & monitoring tools, remote control, centralized scheduling, queue/robot workload management, and asset management.
  •  UiPath Studio enables developers to create robots and automate with process recorders, widgets, & best-practice templates.


Understanding how RPA accelerates the digital workforce

Robotic Process Automation or RPA is a type of IT automation that interacts with a computer-centric process through a user interface software robot aiming to provide support and streamline repeatable tasks. The true value of RPA is to create a partnership in which the robot and the human are both focused on the different tasks that they excel at.

The process behind our RPA Solution


Identify processes that will yield the greatest benefits

Business Analysis

Improve the selected processes that can easily be automated with RPA


Well established lean software development and quality assurance


Check the extent to which the automation meets the stated objectives


Go-Live & Celebrate

Explore our Robotic Process Automation solutions:

Accelerating digital transformation with RPA


The Attended Robot is a robot that works side by side with human staff and assists in automatically completing selected processes. In RPA, it is best used for manual, repetitive, rule-based processes which have decision points where human intervention is necessary.



The attended robot works from the same device as the human operator. It can be triggered only from a local machine, manually, by a human action, and cannot be controlled  remotely.



  • Process management
  • Agent assisted mode
  • Centralized logging, reporting and auditing tools.

Accelerating digital transformation with RPA


The Unattended Robot is a robot that works independently and doesn’t require any assistance. In RPA, it’s best used for manual, repetitive, back office activities which doesn’t require any human intervention.



Unlike the attended robots, the unattended robots can be triggered remotely, directly from the server.



  • Process management
  • Centralized logging, reporting, auditing and monitoring
  • Remote control and centralized scheduling
  • Robot workload management
  • Asset management

Whether you choose an attended robot or an unattended one, we have the expertise to successfully deliver on your organisation’s automation implementation.

Talk to an automation consultant


Articles and Insights

Data_as_GIFT. Thinking through bits and bytes

When data becomes "food" for AI, it is valuable because it is part of a code + data association. Anthropologist Antonia Walford (2021) observed that “data is a form of potential and is valued not only for what it is but also for what it will become”.


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How to evaluate the success of your software engineering relationship

Externalizing your application development to a partner outside of your organization is a challenging and often time-consuming process, but fortunately for you, that part is now over.

Best Practices

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Softelligence is expanding regionally by opening a new branch in North Macedonia
Total investment: EUR 1 million, in the next 2 years

“Our aim is to create and expand an Eastern European excellence hub for consulting and digital transformation for companies providing financial services, which will be serving global large customers. In the past three years, Softelligence has been involved in increasingly complex international projects, which are an essential part of turning our customers’ visions into reality."

Press Releases

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5 questions you should expect
from your new software engineering partner

Engaging the right development partner can be a challenging process; it is a bit more complex than simply conducting job interviews for various technical openings at your company. Because beyond “filling the gaps” and finding your initial development team, it is important to engage the right organization. A partner.

Best Practices

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The support of the Romanian National Robotics Team at Expo 2020 Dubai marks the 3rd Softelligence Generation Tomorrow CSR Program

The support of the Romanian National Robotics Team marks the third project of the CSR program "Generation Tomorrow" and focuses on practical education and innovation. The first three stages of this program, announced in early 2021, have been completed. The second program initiated and supported by the company was "SOS Planet Scholarships".


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    global hq & uk office London, United Kingdom

    New Broad Street House, 35 New Broad Street, London, EC2M 1NH

    romania hq & delivery center Bucharest, Romania

    4D Gara Herastrau Street, 2nd Floor
    Building C, 020334

    +40 31 425 19 08

    engineering delivery center Craiova, Romania

    30 Stirbei Voda Blvd,
    Malmo Business Center, 200423

    +40 35 142 36 80

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